Privacy Policy

Our website address is: www.cornerstonecaninetraining.co.uk. We can be contacted via hello@cornerstonecaninetraining.co.uk.

Effective Date: 28th October 2026

This Privacy Policy describes how Cornerstone Canine Training, a dog training service provider located in Aylesbury, Buckinghamshire, UK, collects, uses, and protects personal information obtained from clients and users of our services. Your privacy is important to us, and we are committed to safeguarding your personal information.

1. Information We Collect: 

We may collect the following types of personal information from clients and users of our services:

• Contact Information: This may include your name, address, email address, and phone number.
• Dog Information: This may include your dog’s name, age, breed, medical history, behaviour issues, and training goals. For clients that fill in a behaviour/training questionnaire, we ask that all filled in forms are sent back to us electronically to ensure we have a clean paper trail.
• Payment Information: If you make payments for our services, we may collect billing information.
• Communication: We may collect information from communications between you and us, including emails, messages, or phone calls.

 

2. How We Use Your Information:

We use the collected information for the following purposes: 

• Providing Services: We use your information to provide dog training services, including designing personalised training plans and communicating with you about your dog’s progress.
• Communication: We may use your contact information to communicate with you regarding training sessions, newsletters and any updates related to our services.
• Payment Processing: Your payment information is used to process payments for our services.
• Improving Services: We may use aggregated and anonymised data to analyse trends and improve our services.
• Legal Obligations: We may use your information to comply with legal obligations and regulations.

 

3. Data Sharing:

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share information with trusted service providers who assist us in delivering our services, such as payment processors or email communication platforms.
• Legal Compliance: We may share information when required by law or to respond to legal processes. We therefore are unable to guarantee client confidentiality.

 

4. Data Security:

We are committed to protecting your personal information. We use appropriate technical and organisational measures to safeguard your data against unauthorised access, disclosure, alteration, or destruction. When submitting your email address to us, your information is kept secure through our CRM platform.

5. Your Rights:

You have the right to:

• Access your personal information held by us.
• Correct any inaccuracies in your personal information.
• Withdraw your consent for processing your data.
• Have your personal information erased (subject to legal obligations).
• Object to the processing of your data for certain purposes.
• Receive a copy of your personal information in a structured, commonly used, and machine-readable format. 

 

6. Content: 

Cornerstone Canine Training (or anyone linked to the business) is not responsible for any republished content from this website or social media platforms. 

 7. Affiliates

At times, we may share or recommend links to other websites, products we like to use or are affiliated with. Once you have clicked on any of these links and left this site, we have no control over that website or how they may use your data. It is your responsibility to check their own privacy policy. 

For any companies that we are partnered with, any marketing that we publish will clearly state this. If you purchase an item using one of our codes with a company we are affiliated with, then we earn a commission from the company as a thank you. We only work with companies that we use ourselves for our dogs or ourselves. 

8. Contact Us:

If you have any questions or concerns regarding your personal information or this Privacy Policy, please contact us at hello@cornerstonecaninetraining.co.uk

9. Changes to this Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any updates will be posted on our website, and the “Effective Date” at the top will indicate the most recent version.

By using our services, you consent to the terms of this Privacy Policy. Please review this policy periodically for any changes.

Last updated: 12th September 2026.

Terms and Conditions

1. Agreement Acceptance:

1.1 By engaging in our dog training services, you (the “Client”) agree to the following terms and conditions outlined below. These terms constitute a legally binding agreement between you and Cornerstone Canine Training.

2. Services:

2.1. Cornerstone Canine Training agrees to provide dog training services to the Client as described in the service agreement or as mutually discussed and agreed upon.

2.2. The nature and duration of training sessions, will be determined by Cornerstone Canine Training in consultation with the Client.   

3. Client Responsibilities:

3.1. For all training you (the client) are responsible for your dog and any damage/injury your dog may cause. Participation of you and your dog in sessions is at your own risk, not that of Cornerstone Canine Training (including any volunteers).   

3.2. The Client is responsible for providing accurate and complete information about the dog’s health, behaviour, history, and any specific training goals prior to 1-2-1 sessions taking place.

3.3 The Client is required to maintain control of their dog at all times and follow any instructions provided by the dog trainer during and after training sessions.

3.4 All clients are expected to be respectful and supportive of other clients and their dogs, the trainer and volunteers within the online private community. Any clients that do not adhere to this, may be removed from the private community.  

3.5 All dogs are to wear a harness with a fixed lead – no extendable (retractable) leads for 1-2-1 sessions. 

4. Payment:

4.1. Payment for 1-2-1 dog training services must be made in advance. Bookings are only secured once payment has been received in full.

4.2. All payments must be made in GBP (£) and are non-refundable.

4.3. If payment is not received by the agreed-upon due date, Cornerstone Canine Training reserves the right to suspend or terminate services.

4.4 New Clients booking in for 1-2-1 sessions must book a package for three sessions, to be taken 2 weeks apart. After completion of the first three sessions, individual top up sessions can be purchased.  

4.5 For paid online courses and 1-2-1 sessions, payment is made in GPB (£) through the payment platform Stripe. Stripe have their own agreements for payments, it is the clients responsibility to know and adhere to these. 

5. Cancellations, Rescheduling and Refunds:

5.1. Cancellations or rescheduling of 1-2-1 training sessions must be made at least 24 hours in advance, otherwise, the session may be charged in full.

5.2. Cornerstone Canine Training reserves the right to reschedule or cancel in person 1-2-1 training sessions due to unforeseen circumstances such as weather, illness, or other emergencies. If possible, the trainer will arrange for the training sessions to happen on Zoom at the same time as the agreed session. If you (the client) decline to train via Zoom, the session will not be refunded or carried over.

5.3 For 1-2-1 sessions, if your dog is unwell or injured, the session may be carried out via Zoom. It is your responsibility to contact the trainer at your earliest opportunity to discuss. If less than 24 hours notice is given to the trainer or you decline to train via Zoom, the session will not be refunded or carried over.

5.4 If the trainer needs to fully cancel (where Zoom is not an option), sessions will be carried forward to a future date.

5.5 For 1-2-1 training sessions, refunds will not be made.

5.6 When purchasing any digital product from Cornerstone Canine Training, you, the client must acknowledge and agree that by accessing, streaming or downloading the digital contents immediately, you lose your statutory 14 day right to cancel and request a refund under applicable consumer protection laws (including the UK Consumer Contracts Regulations and EU Consumer Rights Directive). 

6. Liability:

6.1. Dog behaviour and actions: Cornerstone Canine Training cannot be held responsible or liable for any actions, injuries, damages or losses caused by your dog or any person, other animal, or property during or after your use of our digital products or 1-2-1 services. This includes, but is not limited to, instances of dog bites, aggression, or destructive behaviour. 

6.2. Indemnity: You agree to indemnify, defend and hold harmless Cornerstone Canine Training from any claims, actions, liabilities, costs (including legal fees), or damages arising directly or indirectly from your dog’s behaviour, your implementation of the taught materials, or your failure to accurately assess your dog’s suitability for independent digital training and/or 1-2-1 training. 

7. Confidentiality:

7.1. We may share information when required by law or to respond to legal processes. We therefore will not guarantee client confidentiality.

7.2. Cornerstone Canine Training (including volunteers) may use video, photographs, or other media of the Client’s dog for educational and promotional purposes with the Client’s consent.

8. Termination:

8.1 Cornerstone Canine Training reserves the right to terminate services if the Client fails to comply with the terms and conditions outlined herein.

9. Governing Law:

9.1. This agreement shall be governed by and construed in accordance with the laws of England.

By engaging in our dog training services, you acknowledge that you have read, understood, and agreed to these terms and conditions. These terms may be subject to change, and the most recent version will be posted on our website. If you have any questions or concerns, please contact us at hello@cornerstonecaninetraining.co.uk

Last updated: 28th October 2026.