Privacy Policy

Our website address is: We can be contacted via [email protected].

Effective Date: August 2023

This Privacy Policy describes how Cornerstone Canine Training, a dog training service provider located in Aylesbury Bucks UK, collects, uses, and protects personal information obtained from clients and users of our services. Your privacy is important to us, and we are committed to safeguarding your personal information.

1. Information We Collect: 

We may collect the following types of personal information from clients and users of our services:

  • Contact Information: This may include your name, address, email address, and phone number.
  • Dog Information: This may include your dog’s name, age, breed, medical history, behavior issues, and training goals. For clients that fill in a behaviour/training questionnaire, we ask that all filled in forms are sent back to us electronically to ensure we have a clean paper trail.
  • Payment Information: If you make payments for our services, we may collect billing information.
  • Communication: We may collect information from communications between you and us, including emails, messages, or phone calls.


2. How We Use Your Information:

We use the collected information for the following purposes: 

  • Providing Services: We use your information to provide dog training services, including designing personalised training plans and communicating with you about your dog’s progress.
  • Communication: We may use your contact information to communicate with you regarding appointments, training sessions, and any updates related to our services.
  • Payment Processing: Your payment information is used to process payments for services rendered.
  • Improving Services: We may use aggregated and anonymised data to analyse trends and improve our services.
  • Legal Obligations: We may use your information to comply with legal obligations and regulations.


3. Data Sharing:

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share information with trusted service providers who assist us in delivering our services, such as payment processors or email communication platforms.
  • Legal Compliance: We may share information when required by law or to respond to legal processes. We therefore are unable to guarantee client confidentiality.


4. Data Security:

We are committed to protecting your personal information. We use appropriate technical and organisational measures to safeguard your data against unauthorised access, disclosure, alteration, or destruction. When submitting your email address to us, your information is kept secure through our email subscription service with

5. Your Rights:

You have the right to:

  • Access your personal information held by us.
  • Correct any inaccuracies in your personal information.
  • Withdraw your consent for processing your data.
  • Have your personal information erased (subject to legal obligations).
  • Object to the processing of your data for certain purposes.
  • Receive a copy of your personal information in a structured, commonly used, and machine-readable format. 


6. Content: 

Cornerstone Canine Training (or anyone linked to the business) is not responsible for any republished content from this website or social media platforms. 

 7. Affiliates

At times, we may share or recommend links to other websites, for products we like to use or are affiliated with. Once you have clicked on any of these links and left this site, we have no control over that website or how they may use your data. It is your responsibility to check their own privacy policy. 

For any companies that we are partnered with, any marketing that we publish will clearly state this. If you purchase an item using one of our codes with a company we are affiliated with, then we earn a commission from the company as a thank you. We only work with companies that we use ourselves for our dogs or ourselves. 

8. Contact Us:

If you have any questions or concerns regarding your personal information or this Privacy Policy, please contact us at [email protected]

9. Changes to this Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any updates will be posted on our website, and the “Effective Date” at the top will indicate the most recent version.

By using our services, you consent to the terms of this Privacy Policy. Please review this policy periodically for any changes.

Last updated: 21st August 2023.


Terms and Conditions

1. Agreement Acceptance:

By engaging in our dog training services, you (the “Client”) agree to the following terms and conditions outlined below. These terms constitute a legally binding agreement between you and Cornerstone Canine Training.

2. Services:

2.1. Cornerstone Canine Training agrees to provide dog training services to the Client as described in the service agreement or as mutually discussed and agreed upon.

2.2. The nature and duration of training sessions, will be determined by Cornerstone Canine Training in consultation with the Client.

2.3 For group classes, multi-dog homes are to book dogs onto different courses – one dog per home to attend group sessions with a maximum of two humans per dog.   

3. Client Responsibilities:

3.1. For all training you (the client) are responsible for your dog and any damage/injury your dog may cause. Participation of you and your dog in sessions is at your own risk, not that of Cornerstone Canine Training (including any volunteers).   

3.2 All dogs are to remain on leads during all training unless otherwise advised by the trainer. 

3.3 Owners are responsible for keeping their dog in their designated areas during group classes, as instructed by the trainer or volunteers. 

3.4 If you have a dog in season or is injured/unwell, they are to remain at home for group classes, your participation is expected to ensure your learning continues through observation and guidance – your training can continue at home with minimal disruption. No refund will be issued for dogs and owners who miss sessions.

3.5. The Client is responsible for providing accurate and complete information about the dog’s health, behaviour, history, and any specific training goals.

3.6 The Client is required to maintain control of their dog at all times and follow any instructions provided by the dog trainer during and after training sessions.

3.7 All clients are expected to be respectful and supportive of other clients and their dogs, the trainer and volunteers. Any clients that do not adhere to this, may be asked to leave the course of sessions with no refund issued.   

3.8 All dogs are to wear a harness with a fixed lead – no extendable (retractable) leads allowed in group classes or 1-2-1 sessions. 

4. Payment:

4.1. Payment for dog training services must be made in advance. Bookings are only secured once payment has been received in full.

4.2. All payments must be made in GBP (£) and are non-refundable.

4.3. If payment is not received by the agreed-upon due date, Cornerstone Canine Training reserves the right to suspend or terminate services.

4.4 New Clients booking in for 1-2-1 sessions must book a package for three sessions, to be taken 2 weeks apart. After completion of the first three sessions, individual top up sessions can be purchased.  

5. Cancellations and Rescheduling:

5.1. Cancellations or rescheduling of training sessions must be made at least 24 hours in advance, otherwise, the session may be charged in full.

5.2. Cornerstone Canine Training reserves the right to reschedule or cancel training sessions due to unforeseen circumstances such as weather, illness, or other emergencies. If possible, the trainer will arrange for the training sessions to happen on Zoom at the same time as the agreed session. If you (the client) decline to train via Zoom, the session will not be refunded or carried over

5.3 After payment for group classes has been made, if you (the client) needs to cancel before the course of classes start, a refund will only be issued if the trainer is able to fill your space with a suitable dog.

5.4 For 1-2-1 sessions, if your dog is unwell or injured, the session may be carried out via Zoom. It is your responsibility to contact the trainer at your earliest opportunity to discuss. If less than 24 hours notice is given to the trainer or you decline to train via Zoom, the session will not be refunded or carried over.

5.5 If the trainer needs to fully cancel (where Zoom is not an option), sessions will be carried forward to a future date.

6. Liability:

6.1. The Client acknowledges that dog training involves inherent risks, and Cornerstone Canine Training cannot be held responsible for any injuries, damages, or losses that may occur during or as a result of training sessions.

6.2. The Client agrees to indemnify and hold Cornerstone Canine Training harmless from any claims, actions, liabilities, costs, or damages arising from the Client’s dog’s behaviour, actions, or any failure to disclose relevant information.

7. Confidentiality:

7.1. We may share information when required by law or to respond to legal processes. We therefore will not guarantee client confidentiality.

7.2. Cornerstone Canine Training (including volunteers) may use video, photographs, or other media of the Client’s dog for educational and promotional purposes with the Client’s consent.

8. Termination:

8.1 Cornerstone Canine Training reserves the right to terminate services if the Client fails to comply with the terms and conditions outlined herein.

9. Governing Law:

9.1. This agreement shall be governed by and construed in accordance with the laws of England.

By engaging in our dog training services, you acknowledge that you have read, understood, and agreed to these terms and conditions. These terms may be subject to change, and the most recent version will be posted on our website. If you have any questions or concerns, please contact us at [email protected]

Last updated: 16th August 2023.